We ask upon joining that all members commit to receiving at least two club shipments before cancelling. If you need to cancel your club membership, please send us an email and we will get back to you as soon as possible.

If there are circumstances such as travel, moving, pregnancy, etc and you are temporarily unable to receive a club shipment, please let us know and we can put your membership on hold in lieu of a cancellation.

1. Go to your Account homepage > "Manage Club Membership"
2. Click "Add More Bottles to Your Shipment"
3. Select the quantity of the items you would like to add to your club allocation
4. Click "Update" to save your selections

If there are circumstances such as travel, moving, pregnancy, etc and you are temporarily unable to receive a club shipment, please let us know and we can put your membership on hold.

1. Go to your Account homepage > "Manage Club Membership"
2. Click "Billing and Payments"
3. Enter your updated billing info in the appropriate fields
4. Click "Update Billing" to save your changes

After clicking the Join Now button for either the 6-bottle or 12-bottle membership level, you'll be led to the signup page. Select "Give this membership as a gift" and then you'll choose the duration of membership you'd like to gift. We send shipments four times per year: if you select 1 year, your recipient will get 4 shipments; if you select 2 years, your recipient will get 8 shipments.

Because the membership account will be registered with your billing information and email address, your gift recipient won't have the ability to make updates to their club shipment or add on additional bottles. If you want to give them the ability to choose which wines they get, we recommend sending them a gift card!

1. Go to your Account homepage > "Manage Club Membership"
2. Click "Shipping Info"
3. Enter your updated shipping info in the appropriate fields
4. Click "Submit" to save your changes

Want to upgrade your club membership up to the 12-bottle level (with complimentary shipping) or down to our 6-bottle level? Reach out to us at wyd@swickwines.com and we will update your member account accordingly.

After clicking the Join Now button for either the 6-bottle or 12-bottle membership level, you'll be led to the signup page. Select "Give this membership as a gift" and then you'll choose the duration of membership you'd like to gift. We send shipments four times per year: if you select 1 year, your recipient will get 4 shipments; if you select 2 years, your recipient will get 8 shipments.

Because the membership account will be registered with your billing information and email address, your gift recipient won't have the ability to make updates to their club shipment or add on additional bottles. If you want to give them the ability to choose which wines they get, we recommend sending them a gift card!

No, unfortunately our ecommerce platform does not provide an option for you to enter a recipient email in addition to your own. You are emailed the gift card, which you can then forward to your recipient with a message.

We make an effort to ensure that your order arrives to you intact but sometimes things happen in transit. While this can be frustrating, please know that we are here to help!

If you discover damage or defects after delivery, contact us ASAP so that we can work to resolve the issue; depending on the issue, we may process a refund or a replacement. If you are able to, add photos so that we can provide clarity to our fulfillment center.

Shipments are typically returned to us when the carrier has made three failed delivery attempts.

Contact us and we are happy to re-ship your order to you. Please note that when a shipment is returned to us, we are charged an additional carrier fee. This combined with reprocessing your order means we must charge you a $20 re-ship/re-route and a new shipping charge.

Unfortunately, we do not ship directly outside the US at this time.

Shipments are typically returned to us when the carrier has made three failed delivery attempts.

Contact us and we are happy to re-ship your order to you. Please note that when a shipment is returned to us, we are charged an additional carrier fee. This combined with reprocessing your order means we must charge you a $20 re-ship/re-route and a new shipping charge.

During the warmer summer months, we ship exclusively via temp controlled trucks, expedited shipping, or with ice packs because we want to make sure that you receive your wines in excellent condition.

Natural wine is a living product that is sensitive to extreme temperatures. When exposed to high temperatures for a prolonged period of time, wine can "cook", making it lose its vibrancy and causing its flavors taste stewed instead of fresh. Below freezing, wine can freeze in the bottle and expand, pushing out the cork or breaking the glass bottle.

You'll receive an email notification with tracking information as soon as your order is ready to ship. Please be aware that it can take a few days before your order is processed and picked up by the carrier at our fulfillment location.

Most orders that are received after 11am PST on Thursday will be sent out the following Monday, and orders received after 11am PST on Friday will be sent the following Tuesday.

If your wine is being shipped via temp controlled truck, tracking information won't be available until a day or two before delivery. Temp control packages are picked up every Monday from our fulfillment center and delivered about a week and a half later, depending on your location.

Our fulfillment center utilizes a fleet of temp-controlled trucks to coordinate with a network of UPS warehouses. Each Monday, a refrigerated truck picks up orders from the previous week at our warehouse in Oregon. These shipments are sent out to regional UPS facilities and delivered the following week.

The UPS tracking number provided for your order will not become live until your package is scanned at the regional UPS location nearest to the final destination. We recommend checking the tracking daily to stay updated about your incoming shipment.

Please note: this shipping method is not fast! But it's significantly cheaper than overnight shipping.

There is a $20 fee for rerouting shipments if the carrier is able to do so. Please email us at orders@swickwines.com or reply to your order confirmation with the updated address you'd like your package to be rerouted to and we will do our best to divert it.

Due to alcohol shipping laws, it is not possible to reroute packages across state lines: the wine will need to be returned to our fulfillment center in Oregon and be re-shipped. For packages that are returned to us, we charge $20 plus the cost of reshipment.

Using the tracking number provided to you, please reach out to the carrier (UPS) to request that they hold the package at a pick up location, or that they reattempt to deliver when you can accept your wine.

You can set up a UPS My Choice account here to manage your incoming shipments.